Terms and Conditions of Sale – Ålandsbutiken (Marketplace)
Last updated: 28 July 2026
These Terms and Conditions of Sale (“Terms”) apply when you, as a customer (“you”, the “Customer”), make a purchase through the Ålandsbutiken marketplace (“Ålandsbutiken”, the “Marketplace”, “we”, “us”), operated by F Björn Pettersson (“Åland Online”).
Important: Ålandsbutiken is a marketplace where both (i) external sellers based in Åland (“Seller/Vendor”) and (ii) Ålandsbutiken itself may sell goods. The seller of each individual product is identified on the product page and during checkout.
1. Definitions
- The Marketplace: Ålandsbutiken’s websites, domains and subdomains on which goods are listed and sold.
- Seller/Vendor: The business selling the relevant product. The Seller is identified by its name and Finnish Business ID.
- Ålandsbutiken’s own goods: Goods for which Ålandsbutiken/Åland Online is identified as the Seller.
- Goods: Physical products, unless expressly stated otherwise.
- Consumer: A private individual making a purchase mainly for purposes outside their trade, business or profession.
2. Parties and who you enter into an agreement with
2.1 External Sellers (Vendors)
When a product is sold by an external Seller, you enter into a purchase agreement directly with the Seller for that product. Ålandsbutiken provides the Marketplace and manages checkout, payment and customer service processes, but the Seller is responsible for the product, its description, delivery and fulfilment of the purchase in accordance with applicable law.
2.2 Ålandsbutiken’s own goods
When Ålandsbutiken is identified as the Seller, you enter into a purchase agreement with:
F:a Björn Pettersson (Åland Online) Company registration number: 721220-0534 VAT number: SE721220053401 Address: Källhagsvägen 20, 616 30 Åby, Sweden Telephone: +358 18 445 23 03 Email: [info@alandsbutiken.com](mailto:info@alandsbutiken.com) Website: [www.alandsbutiken.com](http://www.alandsbutiken.com)
2.3 Seller information (name and Finnish Business ID)
For each product, the Seller must be identified by its name and Finnish Business ID. This information is normally displayed on the product page, during checkout and/or in the order confirmation.
3. Orders and order confirmation
An order is placed by adding goods to the shopping cart and completing the purchase during checkout. Once we have received your order, we will send an order confirmation by email.
If a product cannot be delivered, for example because it is out of stock, incorrectly priced or unavailable for another valid reason, we will contact you as soon as possible and refund any amount paid for that product.
4. Prices, currency and product information
Prices are displayed on the Marketplace in the currency shown during checkout. We aim to ensure that product information and prices are accurate, but errors may occur.
Product images are for illustrative purposes, and colours and appearance may vary depending on the screen, lighting conditions and production variations.
5. Payment and payments to Sellers
5.1 Payments are made to Ålandsbutiken
When you pay during checkout, the payment is made to Ålandsbutiken. Ålandsbutiken acts as the payment recipient during checkout and manages the administration of the order.
5.2 Payments to Sellers (payouts)
For goods sold by external Sellers, Ålandsbutiken pays the relevant amount to each Seller after deducting the Marketplace’s fees and any applicable adjustments, such as transaction costs and refunds made in accordance with these Terms.
6. Delivery, combined shipping and multiple parcels
6.1 Delivery methods and costs
Available delivery options and shipping costs are displayed during checkout. Delivery times are estimates and may vary between Sellers and depending on the carrier.
6.2 Combined shipping is not always possible
We try to combine shipments where reasonably possible. However, because goods may be sold by different Sellers and dispatched from different locations, your order may be delivered in multiple parcels and at different times.
6.3 Uncollected deliveries
If you fail to collect or accept a delivery and it is returned, you may be charged the actual costs of return shipping, handling and any additional transport expenses. Where applicable, we will inform you and provide details of the basis for the charge.
7. Åland, the tax border, customs duties and import charges
Åland is subject to special rules in relation to the European Union VAT area, commonly referred to as the tax border. This means that deliveries from a Seller in Åland to certain destinations may be subject to import VAT, customs duties and/or administrative charges imposed by the carrier or the relevant authorities.
These costs are normally payable by the Customer, unless expressly stated otherwise during checkout or on the product page. Any applicable charges depend, among other things, on the type and value of the goods and the rules of the destination country.
7.1 Ålandsbutiken’s own goods
Ålandsbutiken also sells its own goods. These goods may be manufactured and/or dispatched within the European Union. The specific delivery arrangement is stated in the product and order information.
8. Right of withdrawal for Consumers and returns
8.1 Statutory right of withdrawal
If you make a purchase as a Consumer, you generally have the right to withdraw from the purchase within 14 days from the date on which you receive the goods under the rules applicable to distance contracts. To exercise your right of withdrawal, you must notify us within the withdrawal period.
8.2 Exceptions to the right of withdrawal
The right of withdrawal does not apply to all goods. Common exceptions include sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken, as well as goods made to the Customer’s specifications or clearly personalised.
8.3 The Seller’s own return terms
In addition to your statutory rights, each Seller may offer its own return terms, such as a longer return period or specific return conditions. Any additional terms offered by the Seller must be stated on the product page and/or during checkout. The Seller’s terms may not reduce or restrict your mandatory consumer rights.
8.4 Return process
- To withdraw from a purchase or return a product, contact us at [info@alandsbutiken.com](mailto:info@alandsbutiken.com) and provide your order number, identify the goods concerned and state whether you wish to withdraw from the purchase or make a complaint regarding a defective product.
- We will direct you to the correct Seller or return address and provide you with the necessary instructions.
- Unless otherwise stated, the Customer is normally responsible for the cost of return shipping when exercising the right of withdrawal, but not in the case of an approved complaint regarding a defective product.
8.5 Refunds
Refunds are normally made using the same payment method used for the original purchase, once the returned goods have been received and inspected, or once you have provided proof that the return has been dispatched, depending on the circumstances.
When exercising the right of withdrawal, a deduction may be made for any reduction in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning, corresponding to the level of handling normally permitted in a physical shop.
9. Complaints, defective goods and statutory rights
9.1 If the goods are defective
If the goods are defective or do not conform to the agreement, you have statutory rights to request an appropriate remedy, such as repair, replacement, a price reduction or cancellation of the purchase, depending on the circumstances.
Who handles the complaint? A complaint should primarily be made to the Seller that sold the goods, identified by its name and Finnish Business ID. Ålandsbutiken may assist in facilitating contact and managing the process.
9.2 How to make a complaint
Contact us at [info@alandsbutiken.com](mailto:info@alandsbutiken.com) and provide your order number, describe the defect, attach photographs or video where possible, and state the remedy you are requesting, such as replacement or refund.
10. Liability and limitations
Ålandsbutiken is responsible for providing the functions of the Marketplace and managing the payment flow and customer support processes. The Seller is responsible for the quality of the goods, the accuracy of the product description, delivery of the goods and compliance with its statutory obligations towards the Customer.
We are not liable for indirect or consequential losses unless otherwise required by mandatory law. Nothing in these Terms limits any liability that cannot lawfully be limited under mandatory consumer protection legislation.
11. Force majeure
If fulfilment is prevented or materially hindered by circumstances beyond reasonable control, such as government action, strikes, war, a pandemic or major operational disruptions affecting a carrier, delivery may be delayed or the order may need to be cancelled. In such cases, you will be informed and refunded for any goods that have not been delivered.
12. Personal data
Personal data is processed in accordance with our Privacy Policy. When you make a purchase, we share the information necessary to fulfil the order with the relevant Seller and carrier for delivery and customer service purposes.
13. Contact
14. Dispute resolution and applicable law
14.1 Contact us first
In the event of a question or dispute, we recommend that you contact us first so that we can attempt to resolve the matter in consultation with the relevant Seller.
14.2 Consumer disputes
If you are a Consumer, you will normally have the right to bring a dispute before a competent court in accordance with mandatory consumer protection rules. You may also be entitled to refer the dispute to an alternative dispute resolution body, such as the Swedish National Board for Consumer Disputes (ARN) or the corresponding body in Finland.
14.3 Business customers
If you make a purchase as a business, disputes should primarily be resolved through negotiation. Where necessary, the dispute will be determined by a competent court in accordance with applicable law.
15. Changes to these Terms
We may update these Terms. The version published on the Website at the time of your purchase is the version that applies to that purchase.
