Terms of Sale – Ålandsbutiken (Marketplace)
Last updated: 2025-12-14
These terms of sale (“Terms”) apply when you as a customer (“you”, the “Customer”) purchase via Ålandsbutiken’s marketplace (“Ålandsbutiken”, the “Marketplace”, “we”, “us”), operated by F:a Björn Pettersson (“Åland Online”).
Important: Ålandsbutiken is a marketplace where both (i) external sellers in Åland (“Seller/Vendor”) and (ii) Ålandsbutiken itself may sell goods. The seller for each item is shown on the product page and at checkout.
1. Definitions
- Marketplace: Ålandsbutiken’s websites, domains, and subdomains where goods are listed and sold.
- Seller/Vendor: The business selling the relevant item. The Seller is identified by name and Business ID (FO-number).
- Ålandsbutiken’s own goods: Goods where Ålandsbutiken/Åland Online is stated as the Seller.
- Goods: Physical products (unless explicitly stated otherwise).
- Consumer: A private individual purchasing mainly for purposes outside a trade, business, craft, or profession.
2. Parties and who you contract with
2.1 External Sellers (Vendors)
When an item is sold by an external Seller, you enter into a purchase agreement directly with the Seller for that item. Ålandsbutiken provides the Marketplace and manages checkout/payment and customer service processes, but the Seller is responsible for the item, its description, delivery, and fulfilling the purchase in accordance with applicable law.
2.2 Ålandsbutiken’s own goods
When Ålandsbutiken is stated as the Seller, you enter into a purchase agreement with F:a Björn Pettersson (Åland Online).
2.3 Seller details (name and FO-number)
For each product, the Seller must be stated with name and Business ID (FO-number) (Finnish Business ID). The details are normally shown on the product page, at checkout and/or in the order confirmation.
3. Ordering and order confirmation
An order is placed by adding items to your cart and completing checkout. Once we have received your order, we will send an order confirmation by email.
If an item cannot be delivered (e.g. out of stock, incorrect price information, or another valid reason), we will contact you as soon as possible and refund any amounts relating to that item.
4. Prices, currency and product information
Prices are stated on the Marketplace in the currency shown at checkout. We strive to ensure product information and prices are correct, but errors may occur.
Product images are for illustration purposes and colours/appearance may vary depending on screen settings, lighting, and production variations.
5. Payment and payout to the Seller
5.1 Payment is made to Ålandsbutiken
When you pay at checkout, the payment is processed to Ålandsbutiken. Ålandsbutiken acts as the payment recipient in checkout and manages order administration.
5.2 Payout to the Seller
For goods sold by external Sellers, Ålandsbutiken pays out the amount to the respective Seller after the Marketplace’s fees and any deductions (e.g. transaction costs and refunds under these Terms) have been offset.
6. Delivery, combined shipping and multiple parcels
6.1 Delivery methods and costs
Delivery options and shipping costs are shown at checkout. Delivery times are estimates and may vary between Sellers and depending on the carrier.
6.2 Combined shipping (not always possible)
We aim to combine shipments where practical, but since goods may be sold by different Sellers and shipped from different locations, your order may be delivered in multiple parcels and at different times.
6.3 Uncollected shipment
If you do not collect/accept a shipment and it is returned, you may be charged the actual costs for return shipping, handling, and any additional transport costs. We will inform you when necessary and explain the basis for the charge.
7. Åland, tax border, customs and import charges
Åland is subject to special rules in relation to the EU VAT area (tax border). This means that deliveries from a Seller in Åland to certain destinations may result in the carrier or authorities charging import VAT, customs duties and/or administrative fees.
These costs are normally paid by the Customer, unless explicitly stated otherwise at checkout or on the product page. Any charges depend, among other things, on the type and value of the goods and the rules in the destination country.
7.1 Ålandsbutiken’s own goods
Ålandsbutiken also sells its own goods. These may be manufactured and/or shipped within the EU. The exact delivery setup is stated in the product and order information.
8. Right of withdrawal (Consumer) and returns
8.1 Statutory right of withdrawal
If you purchase as a Consumer, you generally have the legal right to withdraw from your purchase within 14 days from the day you receive the goods (distance contract). To exercise the right of withdrawal, you must notify us within the withdrawal period.
8.2 Exceptions to the right of withdrawal
The right of withdrawal does not apply to all goods. Common examples include sealed goods for health/hygiene reasons where the seal has been broken, and custom-made goods produced according to the Customer’s specifications.
8.3 The Seller’s own return policy
In addition to statutory rights, each Seller may offer its own return policy (e.g. a longer return period or specific conditions). Any additional Seller terms must be stated on the product page and/or at checkout. The Seller’s terms must not reduce your mandatory consumer rights.
8.4 Return process
- To withdraw/return: contact us via info@aland.se and state your order number, which items it concerns, and whether you wish to withdraw or make a complaint.
- We will guide you to the correct Seller/return address and provide instructions.
- Unless otherwise stated, the Customer normally pays return shipping when withdrawing (not in the case of an approved complaint).
8.5 Refunds
Refunds are normally made using the same payment method used for the purchase, after the return has been received and inspected (or when you can provide proof that the return has been sent, depending on the situation).
In case of withdrawal, a deduction may be made for diminished value if the goods have been handled more than necessary to determine their nature, characteristics, and functioning (equivalent to what is possible in a store).
9. Complaints, defective goods and statutory rights
9.1 If the goods are defective
If the goods are defective or do not match what was agreed, you have statutory rights to request a remedy (e.g. repair, replacement, price reduction, or termination depending on the circumstances).
Who handles the complaint? Complaints should primarily be addressed to the Seller that sold the goods (identified by name and Business ID/FO-number). Ålandsbutiken can help facilitate contact and the process.
9.2 How to make a complaint
Contact us at info@aland.se and provide your order number, describe the issue, preferably attach photos/video, and state what you want (e.g. replacement/refund).
10. Liability and limitations
Ålandsbutiken is responsible for providing the Marketplace functionality and handling payment flows and customer support processes. The Seller is responsible for the quality of the goods, the accuracy of product descriptions, delivery of the goods, and fulfilling statutory obligations towards the Customer.
We are not liable for indirect or consequential losses unless mandatory law provides otherwise. Nothing in these Terms limits liability that cannot be limited under mandatory consumer protection law.
11. Force majeure
If performance is prevented or materially hindered by circumstances beyond reasonable control (e.g. government action, strikes, war, pandemic, major disruptions at the carrier), delivery may be delayed or may need to be cancelled. You will be informed in such cases and any undelivered goods will be refunded.
12. Personal data
Personal data is processed in accordance with our Privacy Policy. When you purchase, we share necessary data with the relevant Seller and carrier in order to deliver and handle customer service.
13. Contact
- Email: info@aland.se
14. Dispute resolution and applicable law
14.1 First: contact us
If you have a question or dispute, we recommend that you first contact us so we can try to resolve the matter in dialogue with the relevant Seller.
14.2 Consumer disputes
If you are a Consumer, you may normally have the right to have a dispute heard by a competent court in accordance with mandatory consumer protection rules. You may also have the option to use alternative dispute resolution (ADR), e.g. the National Board for Consumer Disputes (ARN) in Sweden or the corresponding body in Finland.
14.3 Business customers
If you purchase as a business, disputes should primarily be handled through negotiation. If necessary, the dispute will be heard by a competent court under applicable law.
15. Changes to the Terms
We may update these Terms. The version published on the Website is the version that applies at the time of your purchase.
