Returns or Exchanges

Returns or Exchanges – How it works

Here you’ll find clear information about returns, exchanges, refunds and complaints at Ålandsbutiken/Åland Online. Follow the steps below for the fastest handling.

1) Returns within 30 days

You can return items within 30 days from the delivery date and receive a full refund for the product, provided the item is approved under the terms below.

• Shipping costs are not refunded.
• Refunds are made to the same payment method used for the purchase (e.g., card).

2) Items that cannot be returned

The following exceptions apply:

• Sale/Outlet: Items marked as “sale” or “outlet” cannot be returned or exchanged.
• International outside the EU: Returns and exchanges are not accepted for orders outside the EU.
• Special orders: Items marked or stated as special order are not eligible for return/exchange.

3) Item condition – for an approved return

All returned items must be unused and unwashed. For hygiene and quality reasons, we cannot refund items that show clear signs of use, washing or wear.

Items that do not meet these requirements cannot be refunded and may instead be donated to local charity.

4) Complaint – faulty or defective item

Have you received a faulty or defective item? Contact us within three (3) business days after delivery and we’ll help you further.

Customer service: Monday–Friday 09:00–17:00
Phone: +358 18 4452303
Email: info@aland.se

5) Returns after 30 days or non-approved returns

If items are returned after 30 days, or if they are not eligible under this policy (e.g., sale, special order, or international outside the EU), we may in some cases issue store credit for the value of the goods.

• Taxes and shipping costs are not refunded.
• The product may be resold or donated once we have received it.
• You are not entitled to a new shipment of the same item.

6) Processing time for returns/exchanges

Returns and exchanges can take approximately 3–4 weeks to process from the time we receive the return.

Need an exchange sooner? We recommend placing a new order and returning the unwanted item for a refund.

7) Important: Case number required

To return an item, you must first create a return case and wait for a case number.

We do not accept any returns unless a case number has been created and approved.

Link: Return request

8) Return shipping, responsibility and exchanges

The customer is responsible for all return shipping costs, unless otherwise stated.

Åland Online is not responsible for lost or damaged return parcels. We therefore recommend a shipping method with tracking and preferably insurance.

For an approved exchange, Åland Online covers the shipping cost of the replacement item to you (to the original delivery address).

9) Communication and email

If we need more information or if anything is unclear, we will contact you by email. Please consider adding Åland Online as a trusted sender, as some email providers may filter our replies as spam.