Returns, Cancellations and Complaints
Returns, Right of Withdrawal and Complaints
Here you will find information about your right of withdrawal, Ålandsbutiken’s extended return policy, exchanges, refunds and complaints.
Ålandsbutiken is operated by F:a Björn Pettersson.
1. Statutory right of withdrawal – 14 days
As a consumer, you normally have the right to withdraw from a purchase made on the Ålandsbutiken website within 14 days without giving any reason.
The withdrawal period begins on the day after you, or another person appointed by you, receives the product. If an order is delivered in several shipments, the withdrawal period normally begins when the final product has been received.
Many of our products are printed or manufactured only after an order has been placed. However, the products currently sold by Ålandsbutiken form part of our regular product range and use our standard designs. The fact that a product is manufactured after the order has been placed does not, in itself, mean that the right of withdrawal no longer applies.
The right of withdrawal also applies to products purchased during a sale or promotion, as well as outlet products.
2. How to notify us that you wish to withdraw
Log in to My Account, open the relevant order and select the option to withdraw from or return the purchase.
You must specify which order and products your notification concerns. Once the notification has been submitted, you will receive an acknowledgement by email containing your message and the date and time it was sent.
You do not need to wait for approval for your notification that you wish to exercise your statutory right of withdrawal to be valid.
You may also notify us by sending a clear email to:
Please include your name, order number and the products you wish to return.
3. How to return the product
Once you have notified us that you wish to withdraw from the purchase, you will receive information about the correct return address and how the return should be labelled.
Do not automatically send the return to the sender’s address shown on the original parcel.
Our products may be dispatched directly from different production partners, and the correct return address may therefore be different.
The product must be returned no later than 14 days after you notified us that you wished to withdraw from the purchase.
You may choose a suitable return method and carrier. The product must be packaged carefully and addressed correctly. We recommend using a trackable shipping method and keeping the shipping receipt until the return has been completed.
The Customer is responsible for the return shipping cost when exercising the right of withdrawal, unless Ålandsbutiken has confirmed otherwise in writing.
4. Condition of the product and any reduction in value
You have the right to inspect the product in approximately the same way as you would be permitted to do in a physical shop.
The product should be returned clean, unwashed and without unnecessary signs of use. The original packaging and labels should be included whenever possible.
If the product has been handled beyond what was necessary to establish its nature, characteristics and functioning, Ålandsbutiken may make a deduction corresponding to the product’s actual reduction in value.
A product does not automatically lose all entitlement to a refund simply because the packaging has been opened or the product has been tried on or inspected.
5. Refunds under the statutory right of withdrawal
When you exercise your statutory right of withdrawal, we will refund the price of the product.
If you withdraw from the entire order, we will also refund the cost of the least expensive standard delivery option offered at the time of purchase. Any additional costs for express delivery or a more expensive delivery option will not be refunded.
If you withdraw from only part of the order, the original delivery cost will normally not be refunded if the delivery cost would have been the same for the products you retain.
The refund will be made without undue delay and no later than 14 days after the date on which we received your notification of withdrawal. However, we may withhold the refund until we have received the returned product or until you have provided proof that it has been sent back.
The refund will normally be made using the same payment method used for the original purchase.
6. Ålandsbutiken’s extended return policy – days 15–30
In addition to the statutory right of withdrawal, Ålandsbutiken offers a voluntary return policy lasting up to 30 days after delivery.
The following conditions apply to returns notified after the statutory 14-day withdrawal period:
- The product must be unused, unwashed and in a resalable condition.
- Labels and the original packaging should be retained whenever possible.
- The Customer is responsible for the return shipping cost.
- The original delivery cost will not be refunded.
- The voluntary return policy may be restricted for clearly marked outlet and clearance products.
Any restrictions on the voluntary return policy do not affect the Customer’s statutory 14-day right of withdrawal or statutory rights regarding defective products.
After 30 days, there is no general right to return a product. However, in individual cases, we may offer an exchange or store credit. Any such offer is voluntary and will be assessed on a case-by-case basis.
7. Exchanges for another size, colour or product
We normally process an exchange as a return followed by a new order.
This means that you return the product you do not wish to keep and place a new order for the correct size, colour or model.
This is often faster and more reliable because many products are manufactured only after an order has been placed and availability may change.
8. Complaints – defective, damaged or incorrectly produced products
The right of withdrawal and the right to make a complaint about a defective product are two different things.
Please contact us if the product:
- is damaged upon delivery,
- has a manufacturing defect,
- has the wrong design or print,
- is the wrong size or variant compared with your order,
- or otherwise does not conform to what was agreed.
Under Swedish law, consumers are normally entitled to make a complaint about an original defect that becomes apparent within three years of receiving the product. A complaint made within two months of discovering the defect is always considered to have been made within a reasonable period.
Please contact us as soon as possible after discovering the defect and, where possible, include:
- your order number,
- a description of the defect,
- clear photographs of the product, its packaging and any transport damage.
If the complaint is approved, Ålandsbutiken will cover reasonable return or shipping costs. Depending on the nature of the defect, we may offer a repair or other remedy, a replacement product, a price reduction or a refund in accordance with applicable consumer protection legislation.
9. Contact Ålandsbutiken
Email: info@alandsbutiken.com
Telephone: +358 18 445 23 03
Customer service is normally available Monday to Friday. We will respond as soon as possible.
Ålandsbutiken is operated by:
F:a Björn Pettersson
Källhagsvägen 20
616 30 Åby
Sweden
Company registration number: 721220-0534
VAT number: SE721220053401
