ASSISTANS

You’ll find your tracking ID in your order as soon as your package has been shipped. You’ll also see a link to the logistics partner we used, so you can follow the delivery in real time.

If the tracking doesn’t update right away, it may be because the parcel has just been registered. Please wait a little while and check again.

Delivery time depends on your shipping option and destination. On our shipping & delivery page, you’ll find current delivery times and options, as well as what applies if your order is split into multiple shipments.

Want to return or exchange an item? Follow the instructions on our returns page: Returns. You’ll also find details on your right of withdrawal, claims for faulty items, and any exceptions.

For returns due to change of mind, you normally cover the return shipping cost, unless otherwise stated on the product page or at checkout.

For claims (if an item is faulty or damaged), the seller normally covers the cost once the claim is approved. Contact us and we’ll help you get it sorted.

We try to combine shipments when possible. However, an order may include items from different warehouses or different sellers, and in that case the delivery may be split into multiple packages that can arrive at different times.

You’ll see delivery options at checkout and any updates in your order.

To choose the right size, we recommend taking your measurements and comparing them with our size chart. That way, it’s easier to find a fit that feels right from the start.

Our satisfaction guarantee is there to help you feel confident about your purchase. Read the terms and how to proceed if you need help after delivery.