Satisfaction guarantee
Åland Online has chosen to produce products of the highest quality. All our products are dyed, printed and inspected by a dedicated team before they are delivered to you.
We have a 3-step inspection system for our garments.
- Each garment is carefully checked for flaws after it has been dyed.
- A further check takes place after the printing and possibly sewing process.
- A final check is then carried out to re-examine anything that may have slipped
through production undetected during packing.
But, having said that, we are a team of people, and sometimes mistakes are made. If you have any questions, concerns or problems, please do not hesitate to contact us!
How does the satisfaction guarantee work?
If you discover a design or manufacturing defect in your product, or damage incurred during transportation, please notify our customer service within 14 days of receiving the product. Under the Satisfaction Guarantee, you will receive an equivalent product free of charge. We do not offer product refunds.
Here’s how it works:
- Enter your contact details and order number
- Attach a picture of the product
- As soon as we receive your email, we will get back to you as soon as possible
Please keep the product ordered until your case has been processed. In some cases, the product has to be returned in order to correct the error. The Åland Shop has the right to refuse to supply replacement products in the event of an irregularity in the satisfaction guarantee, and we are not obliged to give a reason for such a refusal.
Our customer service is available Monday – Friday, 10.00-15.00 and can be reached at
+358 18 445 23 03 or by e-mail: info@alandsbutiken.com.
